It was reported yesterday that from June London Fire Brigade will outsource its emergency call handling service to Capita in a 10 year contract awarded by the London Fire and Emergency Planning Authority – this unprecedented move is likely to be emulated other fire services and police forces squeezed by austerity measures:
http://www.ft.com/cms/s/0/4b37c0f6-71c6-11e1-8497-00144feab49a.html
